F.A.Q


Method of Payment

On-line banking through our bank NatWest.  

Payments are accepted in GB pounds only (£).  

Free delivery is included for all UK mainland deliveries*  
IMPORTANT - Please insure you let us know any special delivery information to your address.

*  FREE DELIVERY RESTRICTIONS
Unfortunately we are unable offer free delivery to Northern Ireland,
outlying areas (Highlands and Islands), British Forces Post Office addresses,
the Channel Islands, Isle of Man, Isle of Wight, Scilly Isles,  nor international
addresses.  Please email sarah.wilkin@me.com for costs and
details relating to these areas.

Once cleared funds have been received we will dispatch your order as per your instructions.    

Please contact us by telephone   +44 (0)1570 493061 or email sarah.wilkin@me.com 
should you have any questions or require further information.

Delivery - Free Delivery and Delivery Restrictions

We are committed to dispatching your order promptly, efficiently and according to your
delivery instructions.

We will normally dispatch your order within 3-5 working days.  

We ship throughout the UK and Worldwide.

We can only deliver to your account address.  We cannot
deliver to Post Office Boxes.

Deliveries take place Monday to Friday.  No deliveries take place on
Saturday, Sunday or Bank Holiday


FREE DELIVERY RESTRICTIONS 
Unfortunately we are unable offer free delivery to Northern Ireland,
outlying areas (Highlands and Islands), British Forces Post Office addresses,
the Channel Islands, Isle of Man, Isle of Wight, Scilly Isles,  nor international
addresses.  Please email sarah.wilkin@me.com for costs and
details relating to these areas.



Colours and Sizes of Glass Bowls and Glass Domes

Contemporary Glass Bowls

Every effort to display as accurately as we can the true colours of bowls displayed on this site but we are unable to
guarantee the true colour regarding production of the shades displayed because iPads, screens, printers do vary in colour
output.

Glass Domes - Cheese, Cakes etc

Sizes for our glass domes on the site are approximate.  There will be a natural degree of variation in size and form
of the individual glass domes due to the handmade nature of each dome.

Care of your glass

Your glass can be cleaned with a soft cloth, glass cleaner or a damp cloth with a mild detergent and rinsed thoroughly.  

The bowls and domes must be dried thoroughly to remove water.  

Do not allow droplets of water to remain on the glass to evaporate.  

DO NOT PUT YOUR HANDMADE GLASS IN THE DISHWATER.    

DO NOT pour hot water directly onto any handmade glass as this is likely to result in thermal shock and break.

If you have any questions or require further information please contact us +44 (0)1570 493061 or email
sarah.wilkin@me.com 

Returns

Always keep your delivery note, as this is your proof of purchase.  If you return an item it must be returned to Neil Wilkin, TyGwydr, Bettws,
Lampeter, Ceredigion SA48 8PB in its original packaging in the original condition.  We follow these guidelines.

Please contact us before returning with your reason(s) for the return and state whether you want a replacement
or refund of the purchase price.  We will then advise you how to proceed with your return.

All goods must be accompanied with a receipt and/or invoice within 7 days of your purchase date.

Please ensure you use a secure and reliable method of return as the parcel and the cost is your responsibility until it reaches Neil Wilkin.

Please contact us by telephone +44(0)1 570 493061 or email sarah.wilkin@me.com